Shipping policy
Processing Time
Orders are processed within 3–7 business days. During peak seasons, holidays, or high-demand periods, processing may take longer.
Delivery Time
After processing, standard delivery typically takes 10–20 business days depending on destination. These are estimates, not guarantees, and may be affected by carrier or customs delays.
Shipping Rates
- United States: $4.99 flat rate — FREE on orders over $39.
- Delivery estimates above do not include any customs processing time.
Customs, Duties & Taxes
International customers are responsible for any customs fees, import duties, or taxes charged by their country.
Tracking
A tracking number is emailed once your order ships. Please allow several days for tracking to begin updating.
Address Accuracy
Please verify your shipping address at checkout. Address changes must be requested within 24 hours of ordering. We are not responsible for orders sent to an incorrectly provided address.
Lost or Stolen Packages
Once an order is marked delivered by the carrier, we are not responsible for packages reported lost or stolen.
Delays
We are not liable for delays caused by carriers, customs, weather, or other events beyond our control.
Questions? Email support@lilsquishy.com